• Job Title

    Technical Support Specialist (Instrumentation)

  • Where: UK
  • Closing Date Open
  • How to apply Applications in writing, together with full CV to Laura Paterson at [email protected]

The technical support specialist offers technical and application support to users of Mast-supplied instrumentation based in the UK and Internationally.

This work will include, but not be limited, to: installations, equipment demonstrations, customer training and participation in equipment trials. The technical support specialist will assist customers through a mixture of on-site visits and remote support. 

A full, clean driving licence is a pre-requisite for this position. The role is based at our Head Office in Bootle and it is preferable that you live within a 1.5-hour commute of the office.

Mast Group Ltd. has been manufacturing and supplying quality products for clinical microbiology for more than 60 years and has been developing instrumentation for clinical microbiology laboratories for over 25 years. An example of which is the Mast Uri®System, a dedicated analyser that aids diagnosis of clinically significant urinary tract infection along with recommendations for appropriate treatment.  In addition, Mast also supplies and supports specific third party dedicated analysers used within the clinical virology and biochemistry IVD market.  These systems have been installed in a number of large clinical laboratories and have generated significant interest necessitating the appointment of additional personnel to support our existing and future customers. 

Our ideal candidate will be able to prioritise their workload and work under their own initiative. Well organised, with excellent written and verbal communication skills, you will be comfortable meeting with clinical and laboratory staff of all grades.

Essential skills include the ability to analyse and resolve technical problems and demonstrate excellent practical skills working with computer hardware and software.

A comprehensive understanding of clinical diagnostic testing and analysis, together with at least two years’ practical experience of working in a clinical laboratory would be a distinct advantage, as would a good understanding of the use of laboratory computer (LIMS) systems.

Are you interested in this exciting and challenging role?