Customer Service Coordinator

We are looking to recruit a highly skilled and conscientious Customer Services Coordinator to join the team based at our Daresbury site. The job holder will operate, maintain and continuously improve customer and administrative support systems with the aim of assisting the Company in achieving its sales and serviceability objectives. The successful candidate should be willing to actively engage and contribute their knowledge, to aid the progression of customer services, ensuring the Company’s service exceeds customer expectations.

Mast Group Ltd. are a world class manufacturer and supplier of diagnostic products for clinical, industrial and veterinary testing. As an independent company, since 1959, our commitment to maintaining integrity and customer satisfaction, combined with innovation in in-vitro diagnostics, has resulted in improved clinical decisions and pathways.

THE ROLE

· To provide excellent proactive service to customers and achieve KPIs

· First point of contact for customer queries via email and telephone

· To build good working relationships with customers and distributors

· Operate the administrative and order processing functions of the company, following processes and ensure continuous improvement

· Work closely with other departments such as sales, marketing, warehouse and logistics etc.

· Assist sales teams in ensuring quotations and tenders are processed in line with deadlines and standards

· Lead resolution of queries, issues and complaints relating to UK and export orders

· To be a primary contact for intercompany order management

· To issue credit notes when authorised by senior management

· Contribute to the management of stock allocation in relation to back orders

· Ensure prompt shipment of product to customers in the UK and internationally

· Experience of checking credit notes along side Finance

In addition to the specified duties the Customer Services Coordinator is expected to perform additional tasks that the company may require.

THE PERSON

· GCSE or equivalent in maths and English

· Experience of using an ERP system

· Experience of working in a customer service environment, including direct customer contact

· Ideally experience of working in UK and Export markets is desirable

· Ability to use Microsoft office systems – excel in particular

· Ability to plan and prioritise workload and work under pressure effectively

· Excellent communication skills both written and verbally

· Time management is key

In addition to the specified duties the employee is expected to perform additional tasks when reasonably called upon to do so.

We want someone who demonstrates our Company values:

CoMmitted

ReliAble

ReSponsible

InTegrity

We offer

Competitive salary dependent on experience

23 days holiday plus Bank holidays

Auto Enrolment on Pension

Private medical insurance

Enrolment onto Group Income Protection

Enrolment onto Group Life Assurance

Job Types: Full-time, Permanent